Reservation Policy
This policy explains how reservations work for liquidation skids and custom build-your-own skids, including approval, pickup timing, cancellations, and what happens if a reservation expires.
Reservations are designed to keep things fair and prevent inventory conflicts. If you need help scheduling pickup, contact us early.
This Reservation Policy applies to all reservations made through Microwaves N More (“we”, “us”, “our”). By submitting a reservation, you agree to this policy.
Overview
What a reservation means and what it does not mean.
- A reservation is a request to hold a skid (or custom skid) for pickup.
- Inventory is considered held only after we approve the reservation.
- Pickup is coordinated via WhatsApp or phone after approval.
How Reservations Work
The basic steps from request to pickup.
- You submit a reservation from the website.
- We review inventory availability.
- We approve (or reject) the reservation based on availability.
- We coordinate pickup time via WhatsApp/phone.
- You pick up and complete payment at pickup.
- Pending — submitted, waiting for review
- Approved — held for pickup within the confirmed window
- Rejected — not available / cannot be held
- Cancelled — cancelled by you or by us
- Expired — pickup window passed
- Completed — pickup completed
Approval & Inventory Availability
Liquidation inventory can change quickly.
Until a reservation is approved, inventory may change (sold out, moved, damaged, or unavailable). We approve reservations based on real availability at the time of review.
Pickup Scheduling & Timelines
Approved reservations must be picked up within the confirmed pickup window.
- After approval, we’ll confirm a pickup time window via WhatsApp or phone.
- If you cannot pick up within the confirmed window, message us as soon as possible so we can try to reschedule.
- If we cannot reschedule, the reservation may expire and inventory may be released.
Payment at Pickup
Payment is completed at pickup unless otherwise agreed.
Payment is completed at pickup unless explicitly agreed in writing. Please bring your order confirmation and be ready to verify your reservation details.
Note: Pricing shown online is based on current information and may be adjusted only in case of clear listing errors (rare).
Reservation Expiry
If pickup does not happen in time, a reservation can expire.
If an approved reservation is not picked up within the confirmed pickup window (and no reschedule is agreed), it may be marked as Expired and the inventory may be released to other customers.
Cancellations
How cancellations work for pending or approved reservations.
- You can cancel a reservation before pickup if your plans change.
- We may cancel a reservation if inventory becomes unavailable due to damage, missing items, or operational issues.
- If we cancel, we will communicate as early as possible and confirm next steps.
Repeated Cancellations & Account Suspension
To keep reservations fair, repeated cancellations may result in a suspension.
If a customer cancels three (3) reservations consecutively, we may suspend the account to prevent repeated inventory holds that block other customers.
- Suspension may be temporary or permanent depending on the pattern and severity.
- If you believe the suspension is a mistake, contact us via WhatsApp or through the Contact page.
No-Hold / No-Guarantee Until Approved
Pending reservations are not guaranteed holds.
Submitting a reservation does not guarantee the inventory is held. Only Approved reservations are held for the confirmed pickup window.
Communication & Updates
How we communicate status changes.
We communicate pickup and changes via WhatsApp or phone using the contact details you provided. Please ensure your phone number is correct and check your messages after submitting a reservation.
If you need help, contact us through our Contact page.
Changes to This Policy
We may update this policy from time to time.
We may update this Reservation Policy from time to time. The latest version will always be posted on this page.